Our Commitment to Customer Satisfaction
At Kenoxis, we prioritize customer satisfaction by providing high-quality electronic gadgets and accessories. If a product does not meet your expectations or arrives defective, we are here to help. Please read our Refund and Return Policy carefully before submitting a request.
1. Eligibility for Returns
- Timeframe: Returns must be initiated within [X] days of delivery.
- Product Condition: Items must be unused, undamaged, and returned in their original packaging with all accessories.
- Proof of Purchase: A valid receipt or order confirmation is required.
- Non-Returnable Items:
- Opened software or digital downloads
- Gift cards or store credits
- Personalized or customized products
- Clearance or final sale items
- Items damaged due to negligence
2. Return Process
- Contact Support: Email support@kenoxis.net with your order details.
- Approval & RMA: If eligible, you’ll receive a Return Merchandise Authorization (RMA) number.
- Packing & Shipping: Ensure proper packaging and include all accessories.
- Inspection & Processing: Once received, the product will be inspected within [X] business days.
- Refund/Exchange: Based on the inspection, we will process a refund, store credit, or replacement.
3. Refund Policy
- Original Payment Method: Refunds are credited to the original payment method within [X] business days.
- Store Credit: Customers can opt for store credit for future purchases.
- Shipping Fees: Non-refundable unless the item is defective or incorrect.
9. Contact Us
If you have any questions regarding our refund and return policy, please contact us:
